Careers at Serve Legal
Serve Legal is not just about completing audits. There are also opportunities to work in our Finance, Data, Commercial and Operations teams, and our full-time roles offer fantastic experience and development opportunities.
Permanent roles at
Serve Legal
Serve Legal is the UK’s leading retail compliance auditor, enabling market leaders to successfully measure and improve performance, and protect their businesses. We perform independent, mystery on-site audits enabling companies to establish if expected staff performance, operational standards and company procedures are in place.
Serve Legal is a dynamic, growing company delivering over 18,000 audits every month with a UK- wide team of around 5,000 auditors. With expertise in age-restricted sales, retail audit, media compliance and customer experience fields, we are expanding our business into new territories.
- Client, Sales & Marketing
- Data
- Finance
- Operations
Client Manager and Sales Executive
Our team of Client Managers and Sales Executives have a highly varied role. Between managing current client relationships, delivering quarterly compliance reviews and organising bespoke audit programmes for each client, our team ensure to make time to search for new business opportunities and grow our service offering.
Marketing Executive
Our marketing team work to develop Serve Legal’s external profile; this can involve organising events, managing social media channels, applying for awards, reporting on latest industry news on our article page or recruiting new auditors. Our marketing team also get to enjoy managing the business’s charity initiatives and wellbeing, alongside support from HR.
Data Assistant
The Data Assistant role is varied, working in the fast-paced environment of the Data team. The post carries responsibility for client reporting, system and database maintenance and dealing with client enquiries. A successful Data Assistant is accurate, has a keen eye for detail and is pro-active in dealing with other members of the team.
Data Director
Our Data Director is the brains behind the intricacies of Serve Legal’s wide data portal and complex systems. As well as managing the Data Team day to day, our Data Director works to develop new and exciting pieces of technology that we can use to streamline our business processes and offer to our clients.
Account Assistant
Accounts Assistants are responsible for the accurate and timely execution of daily, weekly and monthly tasks. An Accounts Assistant provides administrative support to the Finance Manager, undertaking clerical tasks such as making phone calls, handling mail and basic bookkeeping. As well as helping the Finance Manager, Accounts Assistants liaise with clients and assist the team in other tasks as required.
HR Manager
Loosely fitting under the finance umbrella, our Human Resources Manager works hard to ensure members of our internal and auditor teams are supported in the workplace. This involves championing for better working conditions and wellbeing packages, and being a key point of contact for any welfare concerns.
Area Manager
An Area Manager works within a small regional team, taking responsibility for a designated area to ensure that audits are completed on time and to agreed Key Performance Indicators. An effective Area Manager takes ownership of given activities in a designated area and actively seeks to identify improved ways of working.
Weekend Operations Assistant
Our Weekend team work across the weekend to be auditor’s point of contact when Area Managers are taking their deserved break. WOAs approve submitted audit reports to the highest standard and in line with company objectives. Working on designated weekends, for hours within set parameters, the team is led by a Weekend Supervisor who ensures approvers are aware of exactly what is required, issues clear instructions and sets achievable deadlines.
Career Journeys: Real Stories of Growth and Progress
Matthew Houliston
I started working as an auditor with Serve Legal back in 2008. By 2009 I was working 1 day a week with Serve Legal in credit control whilst juggling a similar role at a hotel for 5-6 days a week. Soon after, I was offered a full-time role with both jobs and decided to move to London to carry on with Serve Legal.
Initially, I was a Finance & Data assistant, but as the company grew, I became Systems Administrator. In my time with Serve Legal, I have seen it grow massively and have been heavily involved in building and developing 3 systems.
I’m now the Data & Systems Manager and am working towards improving our data offering to clients.
Hannah Rees
I started working for Serve Legal back in September 2013 as an auditor in South Wales, visiting shops to see whether I was asked for ID while buying an age-restricted product. When I turned 20 I still put my hand up to help with non-age restricted work; which landed me the opportunity to work as an Assistant Co-ordinator.
I started with small roles such as helping with last-minute media compliance projects and completing holiday cover. This then lead on to an opportunity to become an assistant to the Area Manager in the Midlands in 2016. I carried out this role for some months before being offered the role of Area Manager.
I took this opportunity by both hands and made sure to push myself and show that they had made a good decision offering me the role. Within 18 months I was promoted to Regional Manager of Scotland & Ireland. Soon after this, I was promoted Senior Regional Manager.
Current vacancies
.svg)
Auditor Roles
We always welcome applications to join us an auditor (or "mystery shopper"). We have work all across the UK & Ireland, for people of all ages! To work with us as an auditor, please click below.
Still want more info?
Are you still looking for some more details? Having trouble sending through your application? Get in touch with our team!
